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K-Line
K.Line is a French aluminum joinery manufacturing company located in the Vendée region. K.Line designs and manufactures made-to-measure aluminum joinery (windows, sliding bay, entrance doors) for homes and businesses, mainly in France, Spain and Italy.
The company markets its products exclusively to professional installers. It is the French leader in aluminum joinery.
What issues and problems have been addressed?
The company wanted to digitize its relationship with resellers based on two major axes:
- Easier communication with the reseller and facilitate trade.
- Save time and facilitate the process internally.
The challenges of this project were to take into consideration the double activity and double objectives of the K Line company. On the one hand, the sales side then supporting sales staff in creating quotations and following up various customer files. On the other hand, the technical side as K Line helps its installers with product installation.
The tool developed by Parker+Parker
To achieve this, our web agency has developed an extranet for resellers to facilitate the process including a dashboard and user experience personalized according to the surfer's usage.
The answer to the commercial aspect
To address this commercial aspect, our UX/UI teams have created a tool presenting itself as a complete solution for managing the professional space of K Line resellers.
It is possible to configure one's personalized space, integrating all the information specific to one's company. Each user has a dedicated space, and the tool also makes it easy to create new customers and files.
The generation and dispatch of new quotations is straightforward, and all this is done quickly and smoothly, with the option of noting important items directly on the K Line platform. This means that sales staff have access to all their files in real time, and can process them efficiently from within the tool.
The advantages of this solution:
- Simplifies the work of sales staff
- Significant time savings
- Practical and intuitive use
- Increased security and reliability
- Optimum speed and efficiency
By centralizing all the management of your commercial relationship with your customers, this tool becomes an indispensable asset for K Line sales teams. The relationship with professional customers is greatly improved: speed, interactivity...
The answer to the technical side
Our agency has developed a live chat tool with the various K Line teams to streamline orders and digitalize the commercial and financial relationship. The tool developed is a responsive one, enabling quotes to be generated both on desktop and on mobile.
The advantages of this tool:
- Time savings
- Strengthening the reseller/possessor relationship
- Live help service
A two-stage challenge successfully met thanks to the collaboration between the K Line teams and our Parker+Parker agency, enabling the company to further assert its leadership position.
